Upload your documents once: the Malta Gaming Authority licence requires this identity check before your first withdrawal, and it usually takes 9 hours.
Check this table first: it answers the worry that a document check will stall your payout.
Read these steps and you will know which file goes where and why a copy gets rejected.
Send a sharp copy: blurred corners and stale addresses cause most rejections, not anything you did wrong.
The check is timed, not random, so you can see it coming instead of being caught out.
Running a casino under a Malta Gaming Authority licence (MGA/B2C/875/2017) means showing that player money has a legitimate origin. The source of funds request is routine AML work, asked of plenty of players, and it is never a signal that you have done something wrong.
Send whichever of these matches how your money actually arrives.
Match the Name Exactly. A name or address that differs from your account details makes the copy useless for matching, so the reviewer returns it. Send the copy that carries your registered name Update your account details to match the paper
Out-of-Date Bill. Anything older than the recent period the review expects gets refused, since it no longer shows where you live now. Request a fresh bill from your provider Send the newest copy you hold
Photograph the Paper, Not the Screen. A screen capture loses the edges and the fine print, so reviewers cannot confirm the document is whole and unaltered. Photograph the paper itself in good light Keep all four corners inside the frame
You will know who checks you, when ID lands, and what speed to expect.
We use cookies to keep Instasino Casino running and to make it better. By continuing to browse, you agree to our cookie policy.